UNIQLO T-Shirts, manicures and more: These are the best freebies at Hai Di Lao

The hotpot scene in Singapore has always been thriving and has become somewhat of a staple for many. While it’s teeming with options, there’s one chain that seems to dominate the market in Singapore—and yes, if you guessed Hai Di Lao, you’re absolutely right.

Founded in Jianyang, Sichuan, in 1994, Hai Di Lao started expanding its operations and only opened its first branch in Singapore in 2012 at Clarke Quay. Diners would frequent the hotpot restaurant for dinner or even after hours, as it stays open till the wee hours of the morning—perfect for those looking for some late-night grub.

It didn’t take long for the chain to expand across Singapore. Fast forward to 2025, and Hai Di Lao now has over 16 outlets—from shopping malls in the town area to neighbourhood malls like Century Square. But what’s the hype about Hai Di Lao, and why does it have such a loyal following? Well, aside from its extensive menu offerings, the chain has built a reputation for delivering some of the best customer service around—plus a generous helping of freebies. You’re treated like royalty while indulging in a warm, hearty meal—what more could you ask for?

Customers have often praised the hotpot chain, with many sharing their positive experiences and the unexpected goodies they’ve received while dining. That being said, if you’re looking to score some perks or simply elevate your next hotpot experience with friends or family, we’ve rounded up some tips that you can try on your next visit.

Rainy day? Expect a hairdryer and a fresh tee

TikTok creator Keisha Sarah (@keishaisquiche) took to her account to share a mind-blowing experience at Hai Di Lao. After getting caught in the rain and arriving at the restaurant soaked, she was surprised when the staff provided her with a hairdryer—and even a Uniqlo T-shirt to change into—so she could enjoy her meal in comfort. Talk about top-tier service!

Free snacks while waiting 

Given the surge of crowds Hai Di Lao sees daily—especially during lunch and dinner hours—it’s common to see groups of people waiting outside the restaurant. To make the wait more bearable, some outlets have dedicated waiting areas with tables where you can help yourself to a variety of snacks. Best part? They’re completely free, and you can have as many as you like.

A birthday treat like no other

Planning your next birthday party with friends? Hai Di Lao knows how to celebrate. The restaurant recently upgraded its birthday package, and it now includes a cake, a fruit platter, and a personalised photo card—not to mention a fun, energetic performance by the staff. It’s a celebration you won’t forget (and yes, it’s all complimentary!)

Free gel manicures 

Need to get your nails done? Hai Di Lao offers complimentary manicure services at selected outlets. You can enjoy a single-colour manicure while waiting for your table. And if you’re worried about messing up your fresh nails during the meal, don’t worry—they’ll even provide you with gloves so you can eat without ruining your new set.

Free vouchers when you download the Hai Di Lao app 

The Hai Di Lao app is a must-have for your next visit. It’s especially great for frequent diners, with special weekly promos and rewards. If you’re signing up for the first time, you’ll even receive up to $40 worth of vouchers instantly—which you can use to offset your bill. On top of that, the app lets you redeem free dishes, depending on the day of the week.

And if you’re wondering when the best time to visit is, we recommend going on Tuesdays—that’s when most of their weekly promos are available.

Stand a chance to win plushies

If you’re dining at the Clarke Quay outlet, you might just walk away with a giant tomato plushie. From Mondays to Thursdays before 5pm, diners stand a chance to win by saying the magic words: “Tomatoes, tomatoes are so cute.” According to one TikTok user, you’ll then get to pick a random number—and if luck’s on your side, the big plushie is yours. 

Get your prawns peeled for you

Whether you’re not confident about peeling prawns or simply don’t want to get your hands dirty, the staff at Hai Di Lao will gladly do it for you on the spot. That way, you can enjoy cooking and eating your prawns—mess-free.

Free Wi-Fi and phone charging stations

Phone battery running low? Fret not. At Hai Di Lao, you can charge your phone right at your table and connect to their free Wi-Fi—perfect for replying to friends or catching up on urgent emails, all while enjoying your hotpot in peace.

Free hairbands (and even a ziploc bag for your phone)

To keep your hair out of your face—and safely away from the bubbling hotpot—Hai Di Lao offers free hairbands for customers with long hair. And speaking of keeping things clean, you can also request a Ziploc bag for your phone to protect it from splashes and sauces while you eat. 

Playrooms for your kids

Dining with your kids? Hai Di Lao is great for families, and some outlets have playrooms stocked with toys, games, and even slides to keep the little ones entertained while you enjoy your meal. 

Complimentary shoe polishing

It’s not something you see every day in Singapore, but selected Hai Di Lao outlets actually offer complimentary shoe polishing while you wait for your meal.