Tech Talks: Inside the quiet power of Soo Mei May, chief of AI global solution specialist at Dell Technologies

For Soo Mei May, data is a language that has the power to move people, shape policy, and push the world forward when interpreted well. As chief of AI and global solution specialist at Dell Technologies, she leads with a mix of technical grit and quiet conviction, using artificial intelligence to both advance business, and build a more thoughtful and inclusive future.

With a background in economics and statistics, Mei May’s career began with a simple curiosity: how do patterns in data reflect the human world? Whether she’s automating coral reef analysis or helping a university raise funds for student scholarships, her work today sits at the intersection of innovation and impact – and that’s exactly where she thrives.

You’ve applied AI to solve some impressive challenges. What achievement stands out most?

Two come to mind. The first was working with marine scientists from the Citizens of the Great Barrier Reef initiative. They were manually categorising over 50,000 coral images – a massive task. My team developed a deep-learning model that completed the same work in a week. It not only sped up their efforts but aligned beautifully with Dell’s ESG goals of using tech for good.

The second was closer to home, collaborating with NTU’s University Advancement Office. We helped them analyse engagement data to better connect with alumni – leading to a 70 per cent increase in response rates with 40 per cent less outreach. That’s the kind of purposeful impact that really affirms why I love this work.

What continues to drive your passion in this field?

What excites me most is the ability to turn complex data into meaningful strategies that improve real-world outcomes. My journey started with a love for economics and statistics, and I’ve always been drawn to how data can uncover patterns that would otherwise go unnoticed.

At Dell, I have the privilege of leading a brilliant team at the forefront of generative AI. It’s incredibly rewarding to see the tangible difference our solutions make – whether it’s accelerating marine research or helping a university raise more support for student aid. I’m also passionate about integrating behavioural science into data work, because ultimately, it’s about understanding the human stories behind the numbers.

What’s one leadership lesson from tech that continues to shape how you work?

One of the most powerful lessons I’ve learnt is that being generous with your knowledge multiplies its value. I’ve been fortunate to have mentors who invested their time in me, and I try to emulate that by creating a culture of collaboration and continuous learning.

I’ve also seen how empathy fuels stronger, more inclusive teams. In any innovative environment, people need to feel safe to experiment, fail, and grow. My goal is always to empower others – to create space for voices that may not always be the loudest, but often bring the most valuable insights.

What advice would you give young women looking to explore a career in tech or STEM?

Be fearless. More than just coding, tech is also  about solving problems, improving lives, and making meaningful connections. Whether you’re drawn to data, user experience, or innovation, there’s a place for your voice and your perspective.

Find your tribe – mentors, role models, even informal supporters. Stay curious, stay hungry, and don’t be afraid to take risks. Some of the biggest opportunities for growth lie on the other side of uncertainty.

At the end of the day, AI is about driving human progress. And to do that well, we need diverse minds, inclusive teams, and more women ready to lead the change.