There’s no doubt that the healthcare sector is a keystone of society, providing all sorts of services ranging from acute care to community care to meet our health and wellness needs.
In recent years, the spotlight on the healthcare sector has intensified, in part due to the pandemic. Processes had to be finetuned, technologies had to be created, and ideas had to be translated into action almost overnight, to keep up with the evolving demands and changing landscape. The constants in this dynamic healthcare system? The people, of course.
At SingHealth, Singapore’s largest public healthcare cluster that comprises acute hospitals, national specialty centres, polyclinics and community hospitals, the professionals have continued to live and breathe their common purpose: Patients. At the heart of all we do.
“We need to address the care process holistically – not just the science of patient care measured by good clinical quality and successful outcomes, but also the art of patient care such as meeting patients’ needs, showing empathy and truly placing patients at the heart of all our work and initiatives,” says Ms Charity Wai, Deputy Group COO (Shared Services), SingHealth; and Chief Operating Officer, Sengkang General Hospital.
Surely, there’s no better time to honour the healthcare workers for faithfully upholding that principle than now.
Here, we highlight how 12 healthcare professionals from SingHealth institutions provide patient-centric care, the far-reaching impact of their work, plus their best health tips.